Swapila

Effective Date: October 3, 2025

Swapila (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Swapila mobile app and website (the “Service”).

Who We Are

Swapila, LLC operates a peer-to-peer marketplace for fashion exchanges. Our registered address is 82 Wendell Ave. STE 100, Pittsfield, MA 01201, USA.

Information We Collect

Account & Profile Information

When you sign up or log in (e.g., with Google), we collect your name, email address, profile photo, username, display name, and other profile details you choose to provide.

User Content

Listings, photos, item metadata, likes, follows, offers, messages, and other content you upload or generate on the Service.

Transactions & Payments

We collect order and checkout information including item details, amounts, credits used, shipping options, payment intent identifiers (e.g., from Stripe), refund identifiers, and status updates. We do not store full payment card details; payment processing is handled by our payment provider(s) (e.g., Stripe).

Shipping Information

Names, addresses, and contact information required to generate shipping labels and deliver items. We also store shipping label identifiers, tracking numbers, and related status provided by shipping partners (e.g., Shippo).

Device, Log & Usage Data

IP address, device type, operating system, app version, pages/screens viewed, features used, timestamps, diagnostics, and crash logs to help secure and improve the Service.

Cookies & Similar Technologies

We use cookies and similar technologies on the web to remember your preferences and measure performance. You can manage cookies through your browser settings.

Push Notifications & Tokens

If you enable notifications, we store push tokens to send you updates (e.g., messages, likes, order events). You can turn notifications off in your device settings.

How We Use Your Information

To provide, maintain, and improve the Service.
To let you list, browse, message, make offers, ship items, and complete transactions.
To personalize content (e.g., profiles, feeds, suggestions).
To send transactional communications and push alerts.
To process payments, credits, refunds, cancellations, and shipping labels (including interacting with providers like Stripe and Shippo).
To prevent fraud, enforce our Terms, and protect the safety and integrity of the community.
To comply with legal obligations and recordkeeping.

Order Cancellations & Refunds

When a seller cancels an order eligible for cancellation, we process a refund using our payment partner(s) (e.g., Stripe) and may request a shipping label refund from our shipping partner(s) (e.g., Shippo). To complete this, we share necessary identifiers (such as payment intent IDs and label transaction IDs) and store the outcome (e.g., refund IDs, status, timestamps) for accounting, troubleshooting, and compliance. The details of when an order may be cancelled and what is refundable are described in our Terms.

How We Share Information

We do not sell your personal information. We share limited data with:

Payment processors (e.g., Stripe) to handle payments and refunds.
Shipping partners (e.g., Shippo) to generate labels, track shipments, and request label refunds.
Infrastructure & database providers (e.g., our managed hosting and database platform) to run the Service.
Analytics, security, and operational tools to maintain reliability, prevent abuse, and improve user experience.
Law enforcement or regulators when required by law or to protect the rights, safety, and property of users and the public.

Legal Bases for Processing

Where required, we rely on one or more of the following legal bases: performance of a contract (providing the Service and completing transactions), legitimate interests (security, preventing fraud, improving the Service), compliance with legal obligations, and your consent (e.g., for optional notifications where consent is required).

Your Choices & Rights

Update or delete profile information in the app.
Manage push notification preferences in your device settings.
Request deletion of your account by going into the app's settings, or by contacting support@swapila.com.
Depending on your location, you may have rights to access, correct, delete, or receive a copy of your data, and to object to or restrict certain processing. We will respond consistent with applicable laws.

Data Retention

We retain information for as long as necessary to provide the Service, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. For example, we keep order and refund records for financial and compliance purposes.

Data Security

We use reasonable administrative, technical, and organizational measures to protect your data. However, no system is 100% secure.

International Data Transfers

We may process and store information in the United States and other countries. Where required, we implement appropriate safeguards for international transfers.

Children’s Privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). If you believe we have collected personal information from a child, please contact us and we will take appropriate action.

“Do Not Track” & Preference Signals

Your browser may offer a “Do Not Track” or similar signal. Our web properties may not respond to such signals. You can manage cookie preferences via your browser.

Changes to This Policy

We may update this Privacy Policy to reflect new features or legal requirements (for example, order cancellation and refund workflows). We will post the updated policy with a new effective date. Material changes may be highlighted within the app or site.

Contact Us

If you have questions about this Privacy Policy or your data, contact us:

📧 support@swapila.com